Privacy Policy

Our top priority is to provide guests remarkable stays and experiences. In order to comply with our direction, it is our duty to maintain the accuracy and privacy of your personal information. In order to prevent unauthorized access and ensuring the correct use of your data, we have carried out appropriate measures to secure your personal information we collected.

“ Personal Data ” refers to personal information which is capable of identifying you as an individual for example :

• Your Personal information (for example date of birth, nationality)
• Contact information (for example first name, last name, email, mobile number)
• Information contained on a form of identification (passport and visa information, identity card)
• Guest stay information (hotel or residences where you stay, date of arrival and departure, special requests, expenses incurred during stay)
• Your credit card number (for transaction and reservation purposes)
• Information about your use of hotel facilities and services
• Your membership information - only for Friends of Samed member (such as points received and redeemed)
• Conversation you have with our reservation or sales team
• Technical, location data, and device you use to access our internet or accessing our website
• Information about who you are travelling with
• CCTV record around hotel public area

All this information is stored securely with restricted access and handled with the greatest respect for your privacy.

We collect your personal information on a variety of occasions which include :

• Booking a room
• Check-in and check-out
• Signing up to our loyalty program
• Visiting our website or application
• Hotel stays and service provided during stay
• Accessing the hotel internet
• Connection to our website www.samedresorts.com
• Posting a review of your stay or interaction with us
• Complete our market research/ customer surveys
• Enter competitions or games
• Subscription to newsletter, in order to receive offers and promotions via email/ SMS

There are some activities where we use your personal information with your consent such as sending you marketing messages by e-mail (promotion, news of hotel’s products and services). We will use your data for certain activities only if you provide permission and you may opt-out at any time.

We use your personal information (your name, address, telephone number, e-mail and other contact details) to send you marketing news and updates through channels such as e-mail, telephone calls and SMS. We may not use your personal information for direct or e-marketing without your consent. If you wish to stop receiving news and updates about us, you may opt-out at any time.

We may share your personal information with internal and external recipients complying to legal obligations. The legal obligations mentioned are such as for immigration and security purposes.